Shipping and Return Policy
When will my order ship?
We process orders as quickly as we can. Our processing hours are Monday – Friday 8:00am to 4:00pm. Depending on when an order is placed and the time required to pack the shipment correctly, it may take up to 3 business days for us to get your ordered shipped. Some parts may take longer than that, please refer to the "availability" section of the part's description. Once the shipping company has picked up your order they will deliver it based on the shipping method and timeline you choose during checkout.
When should I inspect my order?
Any shipments that Airstream Supply has made to you, have been properly packaged, weighed and measured. They have been inspected by our Quality Control department. Furthermore, the weight and dimensions of each and every package have been double-checked and reassured by the respective carrier (USPS, UPS, freight carriers, etc.) However, that does not eliminate the fact that damage could still occur. If any damage or shortage is not reported right away to the carrier which has delivered your package (USPS, UPS, etc.) upon delivery, then we will consider the entire shipment to have been received as ordered, and without damage.
Please open and inspect any shipment you receive immediately. If you find any damage please report it immediately to the carrier. The carriers demand that reports of damage must be made upon receipt or they generally deny them. If you have another person to receive the order for you, the carrier will view her/him as your agent so please leave adequate instructions to them in case of damage during shipping. It is your responsibility to make sure that there is always someone present at the time of delivery. If the package is to be left unattended on your porch, patio, doorstep, etc., then you are fully liable for it.
If you notice damage to the package when receiving it, open it before accepting it as this will help your claim. Then if there is a damage to the package or missing parts, refuse the package immediately, give it back to the driver and file a claim with the carrier.
We would not provide replacements for damaged or missing parts unless there is a pending claim for them. We have to be the beneficiary of the claim in order for us to be able to send you a new part or a replacement of a damaged one.
If you need the missing or the damaged part urgently, then you have to place a new order for it and pay for the shipping cost.
To file a claim with UPS go to: https://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html
To file a claim with USPS go to: https://www.usps.com/help/claims.html
Can I just pickup my order?
We have several local buyers that pick there order up in person rather than have it shipped. If you choose to pick it up please let us know and we’ll keep it in will call for you. Sales tax is applied.
What is the shipping cost?
The price you pay for shipping will be determined during checkout based on the size and weight of your products. We pull rates directly from UPS and USPS to calculate shipping charges.
Do you ship internationally?
We ship all over the world. There are some products that, due to different laws, we can’t ship across international borders. Other products can only be shipped ground due to carrier restrictions. Please check the product you are ordering to make sure that we can ship it to you
What is your return policy?
Returns are accepted for non-restricted parts if made within 30 days of delivery. We will not accept any parts later than 30 days after they have been delivered. If you wish to return a product you must have written authorization from one of our representatives prior to sending it back to us. We reserve the right to charge a 20% restocking fee on all returns.
We do not accept returns on the following products:
• Electrical parts, including circuit boards, fuses, cords, bulbs or wiring
• Any parts that are cut to a custom length (gaskets, some extrusions, etc.)
• Special ordered parts (applies to all drop ships directly from manufacturer) and non-stocked items
Returns should be sent to:
2651 S 600 W
Salt Lake City, Ut 84115
If the product shows damage or is unusable we reserve the right to refuse issuing a refund or making an exchange. Please be sure that you package any return correctly to avoid any damage during shipment.